JUDE Okechukwu Chinweokwu
IT Technical Support Engineer
Lagos, NG.About
Highly skilled IT Technical Support Engineer with over 5 years of progressive experience in managing and optimizing complex ICT systems and infrastructure. Proven ability to ensure seamless operations, enhance system efficiency, and resolve critical technical issues, significantly contributing to organizational performance. Adept in network administration, cloud platforms (AWS, Azure), and comprehensive technical troubleshooting, committed to driving continuous improvement and operational excellence.
Work
DIMENSION DATA LIMITED
|IT Technical Support Engineer
Lagos, Lagos State, Nigeria
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Summary
Managed and optimized IT infrastructure, ensuring operational excellence and providing comprehensive technical support to meet business requirements.
Highlights
Orchestrated the configuration, installation, and operational readiness of critical IT infrastructure, ensuring 100% alignment with business requirements and enhancing system stability.
Spearheaded root cause analysis and resolution for complex incidents, reducing system downtime by an estimated 15% and improving overall operational continuity.
Managed comprehensive operating system and patch management across internal systems, strengthening security posture and optimizing performance.
Implemented and enforced robust user access controls and optimized inventory management systems, enhancing data security and resource allocation efficiency.
Developed and maintained detailed documentation for all system builds and modifications, streamlining troubleshooting processes and ensuring efficient technology platform management.
SILVERBIRD CINEMAS LIMITED
|Network Administrator/Vista Support Manager
Lagos, Lagos State, Nigeria
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Summary
Administered network operations and provided high-level technical support for Vista software across multiple cinema sites in West Africa.
Highlights
Directed daily server and system monitoring for Vista software across multiple West African cinema sites, ensuring high integrity and availability of critical systems.
Executed daily backup operations and continuous security monitoring, successfully safeguarding all required file systems and mitigating potential intrusions.
Administered user accounts (creation, modification, deletion) on Vista Software, improving access control efficiency and user management across the network.
Provided Tier III technical support to various Silverbird Cinema sites across West Africa, resolving complex issues and maintaining seamless operations for critical business applications.
Led the installation and configuration of new and existing servers, peripherals, and software, ensuring adherence to operational standards and project requirements.
Education
The Federal Polytechnic Idah
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National Diploma
Business Administration and Management
Languages
English
Certificates
Microsoft Certified: Azure Fundamentals
Issued By
Microsoft
AWS Certified Cloud Practitioner
Issued By
Amazon Web Services (AWS)
Microsoft Certified: DevOps Engineer Expert
Issued By
Microsoft
Skills
Network Infrastructure
Network Infrastructure.
Network Administration
Network Administration.
Operating Systems
Windows, Linux/Unix, Mac OS.
Problem-Solving
Problem-Solving skills, Troubleshooting, Incident Resolution.
Internet Protocol Suite
TCP/IP, Networking Protocols.
VMware Infrastructure
Virtualization, VMware.
Cloud Computing
Cloud Computing.
Microsoft Azure
Azure.
Amazon Web Services
AWS.
System Monitoring
System Monitoring, Application Logs, Server Monitoring.
Data Backup
Backup Operations, Data Recovery.
Security Monitoring
Security Monitoring, Intrusion Detection.
User Access Management
User Accounts, Access Control.
Server Management
Server Installation, Server Configuration, Server Rebuilding.
Patch Management
Patch Management, System Updates.
Inventory Management
Inventory Systems, Resource Allocation.
Technical Documentation
Documentation, Procedure Development.